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خلاصہ
Utilizing and updating my knowledge, polishing my skills. And taping my potentials that would benefit the organization that I am working for and having a secure future.
تجربہ
Cloud Support (Microsoft Office 365)
Providing Tier 2 support to users worldwide on any functional issues related to MS Office 360 environment when they are not resolved locally by local Help Desk and Business unit sellers.Coaching Users on MS Office 365 tools i.e SharePoint, MS Office, MS Exchange, MS Lync
Global WoW Support
Assisting global users regarding technical and functional issues concerning SharePoint, WoW Portal and Lync. Stake holder and vendor management by ensuring high quality standards in daily routine tasks.
Email /Web Chat Support
Carried out backed complex tasks/ activities (Web Chats / Emails) on daily basis. Ensuring highest standards of written communication while answering customers’ queries/complaints.
Regional Insurance Coordinator
Key responsibilities were to manage and settle the insurance claims of customers from all over the region (Punjab) while maintaining strong coordination and follow up with the insurance companies and customers.
Customer Services Representative
Performed basic / complex tasks for a quality customer experience, by addressing their queries related to the products and service of the company and resolving their problems. While ensuring highest handling standards in accordance to the SOP’s.
Internship
Spent time on rotational basis in all the departments, learning their core operations. Performed and managed all the daily operations for the remittance department.
